Imagine that you are in line at the grocery store, ready to checkout. You have made the appropriate measures of placing your items on the belt to check out.
However, you notice that the checkout clerk is not paying attention to you, but talking on a cell phone. You try and make eye contact to get their attention because you’re in a hurry.
Much to your dismay, they turn their back to you and continue talking and completely ignore you.
If you were to make a return visit to the store, would you not go to a different check stand the next time you come into the store? Of course you would!
What Happened to Customer Service?
Sadly, this type of exchange in the above examples happens all the time in many different forms, but we may not realize it.
As a consumer, you expect to have quality service no matter what. You want your needs to heard and understood. You expect the people you work with to do all they can to help you meet your goals.
Far too often we don’t get that type of service from the grocery store, at the local dry cleaner, at a restaurant or even with our HR and Payroll management providers. There is a strong focus on getting the customer and then an attitude of moving onto the next sale as opposed to keeping the customer and forming a lasting partnership.
How are we Different?
When it comes to working with your company, we put your needs first. We don’t want you to feel ignored, belittled or not listened to. We don’t want you to have an experience like the grocery store.
To us, you’re not just another number. Our focus is on understanding your unique business and building long-term partnerships while others are in for the quick hit and indifferent to the resulting high client turnover.
We want you to have success as your success aligns with ours when a solution is customized and fitting to your unique requirements. We will work closely with you to ensure that your needs are taken care of.
To meet this goal, we have a relentless pursuit of understanding your unique environment and building a fine-tuned, and fully optimized solution.
The Acente Difference
In addition to our service-first attitude, we have a deep and thorough understanding of HR business processes. We have many years of experience in multiple industries, and with small and mid-size customers of all types. There isn’t much we haven’t seen.
Our size and regional focus allows us to offer persistent, personalized relationships built on trust and long-term commitment to your success.
If you feel that your current human resources or payroll management solution has jerked you around like the clerk in the grocery store, give us a call. We offer more than just software and technology. We offer real solutions and our people make all the difference.