While the debate over increasing healthcare costs continues, one thing is certain … benefit plans and choices have become far more complex. In fact, a recent SHRM survey revealed that one of the biggest challenges of the 2010 open enrollment season was the time spent handling a significantly increased number of service center calls. All of this sets the stage for what we think has become an important technology for HR departments – Employee Self Service, or ESS.
What is ESS?
ESS technology provides a central location (typically a web portal or intranet) that allows you to view and update personal data. As the name suggests, ESS allows your employees to “self serve” for routine tasks like time-off requests, updating dependents, or changing contact information.
They can also review current benefit elections, pay history, record of attendance, and more. It’s a fantastic solution for an HR staff that finds themselves spending more and more time responding to repetitive, yet routine, employee requests.
The Benefits that ESS Offers
By automating some of the most common and routine HR-related employee activities, your company will eliminate the considerable time and expense associated with paper-based forms and manual processes. Other benefits of ESS technology include:
- Eliminate Duplicate Data Entry and Improve Accuracy – By allowing employees to enter their own record changes, you eliminate the need to have HR staff re-enter the same data already written on a paper form or manually transferred from another system. This also reduces errors.
- Reduce Transaction Costs – Replacing paper-based processes reduces the time and costs associated with copying, routing, printing, mailing, filing, and storing paper.
- Improved Focus – ESS technology allows HR staff to focus on more strategic initiatives – like employee retention strategies or developing competitive benefits packages – rather than getting bogged down by repetitive administrative functions.
Introducing Sage Abra ESS
Sage Abra ESS is an extension for your Sage Abra HRMS system. In addition to many of the employee-related tasks mentioned above, Managers can view a direct reports’ personnel file, post employee notes, review attendance information, and approve time-off requests using Sage Abra ESS. Perhaps best of all, approved changes are automatically updated from ESS to the Sage Abra database which eliminates duplicate data entry. The newest release of Sage Abra allows you to access ESS using your iPad, iPhone, Blackberry and many other mobile devices.
Sage Abra ESS: Self-Service HR
Download a copy of the Sage Abra ESS brochure with all the details and find out how employee self-service can serve your business.